Returns

RETURNS AND EXCHANGES POLICY

At Yabby, we want you to be fully satisfied with your purchase. If something doesn’t meet your expectations, you have 14 days from the date you receive your order to request a return or exchange.

RETURN AND EXCHANGE REQUIREMENTS:

• Items must be unopened, undamaged, and unused.
• Promotional items are final sale and cannot be returned or exchanged unless they arrive defective or damaged.

SHIPPING COSTS:

For returns or exchanges due to a change of mind, shipping costs are not
covered. You are responsible for the item until it is delivered and inspected. You can purchase a return label directly from us, and the cost will be deducted from your refund or e-store credit.

If you have any questions or need assistance with a return or exchange, please don’t hesitate to reach out. For issues with your order, contact us within 14 days of delivery, including a photo, your order number, or proof of purchase. Please note that Yabby reserves the right to decline a refund or exchange if the return does not meet our criteria.

STANDARD REFUND:

1. To request a return, please send through an email to gday@yabbyoutdoors.com.au within 14 days of receiving your order.
2. Once we receive and inspect the returned item, we will process a refund to your original payment method. Please allow 5-10 business days for your financial
institution to complete the refund.

E-STORE CREDIT:

1. To request a return for your e-store credit, please send through an email to gday@yabbyoutdoors.com.au within 14 days of receiving your order.
2. After we review the returned item, we’ll issue the e-store credit to your Yabby
account.

EXCHANGE:
1. To request an exchange, follow the same steps as for a return, and specify the item you wish to receive in exchange.
2. Once we process your return and inspect the item, we will send out the new item as per your request.

We’re here to make your overall experience as simple as possible. Thank you for choosing Yabby.